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Website: https://www.shovi.in
At Shovi Home Decor, customer satisfaction is at the heart of everything we do. We take great pride in crafting premium luxury scented candles and strive to ensure a seamless shopping experience. However, if you are not entirely satisfied with your purchase, we’re here to help within our defined policy below.
1. Cancellation Policy
- Order Cancellation Before Dispatch:
Orders can be cancelled within 6 hours of placing the order or before the product is dispatched, whichever comes first.
Please contact us immediately at support@shovi.in or call us at +91-7303036007 with your order ID for cancellation requests. - Cancellation After Dispatch:
Once the order has been shipped, it cannot be cancelled or refunded unless it qualifies under our return policy due to damage or error.
2. Return & Replacement Policy
Due to the fragile and consumable nature of our products, we only offer replacements or refunds in the following situations:
- You received a damaged or defective product.
- You received the wrong product or incorrect variant (e.g., fragrance or size).
- The product is missing from your package.
To be eligible, you must:
- Report the issue within 48 hours of delivery.
- Provide clear photos/videos of the item and packaging.
- Keep the item unused and in its original packaging.
After verification, we will process a free replacement or issue a full refund (if replacement is not possible).
3. Items Not Eligible for Return or Refund
- Products damaged due to improper handling after delivery.
- Products used or unboxed.
- Orders returned without authorization or valid reason.
- Customized or gift-wrapped items.
4. Refund Process & Timeline
If your return request is approved, you may choose between:
- A replacement (subject to availability)
- A full refund to your original payment method
Refund Processing Timeline:
| Mode of Payment | Refund Timeframe |
|---|---|
| UPI / Wallet | 2–3 business days |
| Credit / Debit Card | 4–7 business days |
| Net Banking | 3–5 business days |
| COD Orders (via Bank) | 5–7 business days (after bank details are shared) |
Note: Refunds are processed only after returned items are received and verified or damage is confirmed through photos.
5. How to Request a Refund or Replacement
- Email us at support@shovi.in with:
- Order ID
- Description of the issue
- Clear images or video of the damaged/incorrect product
- Our support team will respond within 24–48 hours.
- Once approved, we will guide you on the next steps for return or refund.
6. Contact Us
If you have questions about your order, refund eligibility, or cancellation, please reach out to us:
📧 Email: support@shovi.in
📞 Phone: +91-XXXXXXXXXX
🌐 Website: www.shovi.in
🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Disclaimer:
Shovi Home Decor reserves the right to update, amend, or change this Refund and Cancellation Policy at any time without prior notice. The latest version will always be available on www.shovi.in.